Shipping and Returns
Does We Roam deliver worldwide?
We sure do! We deliver worldwide for a flat rate of $20 AUD. We use Australia Post. A tracking number will be provided once your order has shipped so you can easily track your goods online.
How much does shipping cost?
Good news - we offer free shipping on all Australian based orders over $80AUD.
For all other orders;
Within Australia - $9 AUD Flat Rate ($12 for Express)
International - $20.00 AUD
- All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office.
- We Roam will declare full $ value on international shipments and must include an invoice for customs should they require it. Unfortunately, we cannot put a lower value on the parcel.
- These shipping rates do not apply to wholesale orders. We will contact retailers separately regarding shipping costs.
How long does shipping take?
Tracked orders: 2-7 business days
Express orders: 2-3 working days
Orders are sent via Australia Post and will be delivered between Monday-Friday 9am-5pm. Deliveries are not made on weekends or public holidays cos’ the postie is busy surfing.
For an estimate of the delivery time frame for your area, please click the link and enter your Australian postcode. Please note, the "From" postcode is 3185.
Please allow 10-21 business days (shipping may take longer to some countries, so please be patient).
Customers who wish to use Express Shipping should email firstname.lastname@example.org for a shipping quote and delivery estimate.
What is your returns policy?
We hope you love everything you purchase from We Roam. However, if you have changed your mind or bought the wrong size, we will happily exchange or supply a credit note (excluding shipping costs) for all full priced items. Check out the nitty gritty on our Returns policy below.
- Full priced items can be returned within 14 days of receipt date for exchange or credit note (excluding shipping costs).
- We do not offer returns or credit notes on sale items, however will offer an exchange for another size if it is in stock. Sale items must be returned within 14 days of receipt date.
- For all exchanges (excluding faulty items), customers will be responsible for the shipping and handling charges to return the item(s). You are also required to enclose a prepaid post bag, for the return of your item(s). We strongly suggest that you use a registered mail service so you can track the package. We Roam will not be held responsible for any packages returned that have not been received our end.
- All items must be returned unworn and in original condition with tags and hygiene stickers attached (any item that has been worn, washed, damaged or altered will not be returnable).
- A copy of the order must be included with returns/exchanges.
- If the product is deemed faulty by our quality department, a full refund (including shipping cost) will be provided. Please follow the care instructions on the label to prolong the life of your garment as we cannot fix colour fading, burring or pulling, lack of elasticity, fabric deterioration, colour running or any other symptoms of normal wear and tear.
- Please ensure your delivery details are correct. We Roam cannot accept responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated
- Once items leave We Roam premises, it accepts no liability for lost or missing parcels which are accountable to the negligent actions of the respective Postal Service. Customers can opt to insure their parcel by sending an email to email@example.com prior to placing their order. Extra charges will apply.
In addition, for international returns;
- International returns must have a valid tracking number.
- Please be reminded to indicate on the package that the items are intended "for exchange". Without such notice, the package is at risk of attracting additional customs duties and taxes.
- We Roam is not responsible for any items lost in transit, and cancelled orders of shipped items due to refusal of acceptance on incoming tax charges will only be refunded the full price of the garments. This does not include any associated shipping charges from the original purchase.
PO Box 33